Istanbul-Lisbon. Baggage loss
When I arrived in Lisbon and went through passport control, I went to the baggage claim area. However, my backpack did not appear on the conveyor belt. However, I was already mentally prepared for this - the transfer time in Istanbul was reduced catastrophically due to the delay of the flight from Yekaterinburg - the Luggage simply did not have time to reload. The only consolation was that there were only five people like me on our flight. After waiting for the tape to empty completely, we went without any emotions to the lost and Found service - there are offices of such services in the baggage hall of every airport. In the Lisbon Portela, this is a small room behind a glass partition, where two employees sat, and there were racks of found things waiting for their owners. There were ten people standing in the office, not only from our flight - the airport is large, and baggage losses, despite all the perfection of technical means of handling it, still happen. The employees knew their business, no one stayed long with them, and after about 15 minutes, I sat down with a nice girl, who got down to business without any further questions. Most often, Luggage is lost at transit airports - it either does not have time to process, or in the process of processing, the baggage tag is lost. The first option is the easiest to resolve - usually the Luggage arrives at the destination on the next flight. The second option is more complicated, since it is impossible to determine the owner, so lost-found employees suggest filling out a form describing the appearance and content of the loss. Well, in Lisbon I just gave up my passport and a baggage tagthat is attached to the boarding pass at check-in. It is very important to keep this tag - its absence greatly complicates the search. Then the girl asked about the type, size, weight and color of my loss, then gave a table with a picture of all sorts of suitcases, bags, backpacks and asked to indicate the most similar to my backpack. Then I wrote my home address, home phone number, and phone number in Portugal on the form (I use a goodline SIM card), and immediately called back to this number for verification. Finally, I typed in my hotel address from my booking form, specifying how many days I would be staying there. Tapping on the keys, the girl confidently informed me that my things will be delivered to the hotel tomorrow, I think, she established the location of my backpack and the possibility of its delivery. After all these simple manipulations, apologies were made for the inconvenience and I was handed a purse-cosmetic bag from Turkish-Airlines with hygiene products, a t - shirt and a pair of socks were also included in the set.I must say That when I was waiting for my turn, I was panicking about what I would say-all foreign words just flew out of my head. However, the conversation turned out to be completely casual and even with jokes. When I left lost-found, I realized that I was speaking Babylonian porridge - mostly in English, but I called the numbers in Spanish, and there were some Italian words, but this caused absolutely no misunderstandings.
When I checked into the hotel, the first thing I did was check the availability of WiFi, and I went to the Internet to ask what people write about the loss of Luggage by airlines. It turned out that you can track your loss on a special service - World-tracker.aero. In the form, enter your loss code and last name, which are indicated on the search list issued by the lost-found service. After typing my data, I found out that my backpack is located in Istanbul. We just have to wait for it to arrive on tomorrow's flight. Looking ahead, the rucksack was delivered in the evening of the next day, without any bureaucracy...they just left it at the reception Desk, first checking if so-and-so lives there.
Looking even further, I will tell you that on the way back, the story repeated itself - the backpack again got stuck in Istanbul, but it was not so easy to find it. A few words about the work of the loss service at Koltsovo airport in Yekaterinburg. First, it turned out to be a window in a blank wall with a narrow counter. where several people fill out papers at the same time. Secondly, it was immediately said that you are not here in Europe, and no one will take your Luggage home to you - wait for the call and pick it up. Third, after lost-found, you need to visit the customs office, which takes a special receipt. At the customs office, you need to fill in 2 copies of the Declaration for uncollected (!!!) baggage, otherwise, when you receive the find, it will be charged a duty of 9evr per kilogram. How the found baggage differs from the one received immediately upon arrival is a great mystery. Another small touch - one of the "lost" people did not know a word of Russian, and other sufferers helped him explain himself to the staff - at the international airport, his English is somehow not good enough...The next flight from Istanbul was only 2 days later, and I took my backpack with it and flew to Yekaterinburg, which was reported to me by phone. When I came to pick up my rucksack, I had to fill out the receipt form again and write the customs Declaration again - I was told to rewrite the letter to the letter that was in the first two copies. After that, I had a question - what date should I set? This put the customs officers at a standstill, and they began to find out over the phone. It turned out that the date should be put the same as on the first two papers! In this operation, 3 people were involved with stars no lower than the captain. To be fair, all the participants were extremely polite and helpful.